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How to shop our website

How to Shop Our Website

Step 1: SEARCH

Narrow your search for the parts you need through our various search options.

Hunting for a specific auto part in a catalog can take time. To help start your search, you can use our Shop By Vehicle option where you can narrow down your part selection by make and year of your car.

Another option is by making your choice from our Featured Categories section.

Still can't find the part you're looking for? Just give us the name of the part by typing it in our Search By Keyword or Part # panel and our system will take care of locating it for you.

Step 2: SHOP

Add the part you need to your cart at the click of a button.

Once you've located your chosen part, our system will provide you with a list of all available products. Each product comes with a corresponding image and brief overview of its specifications.

To place an order, simply click on the Add To Cart button located next to the product description.

Step 3: SECURE CHECKOUT

Confirm and finalize your orders.

To ensure you're making the correct parts purchase, our system will provide you with the image and details of the product you've just selected, along with your specified quantity and the total amount due (including its shipping fees).

If everything is in order, simply click on the Secure Checkout button to fill out the Billing, Shipping & Payment form to finalize your orders.

OTHER INFORMATION

Need more than one auto part? Save your quote and continue shopping.

In case you need to look for more auto parts or if you want to return to your previous searches without losing your purchase, our system can help you save your current order list to eliminate the hassle of listing them again. Here's how:

1.  Simply click on the Save Quote button to save your quotation.
2.  You'll be given a Saved Quote Number to help you retrieve your quote easily once you're ready to finalize your orders.
3.  Click on the Track Order link and enter your quote number in the 'Retrieve Quote' field to access your secure checkout page.

Still having difficulty shopping?

Email us or give our representatives a call 1-800-913-6119 or 1-801-214-2997 and they will be glad to help out.


Why can't I add/remove items from my shopping cart?
If you can’t add or remove an item from your cart, it’s possible you’ve encountered a technical problem. Please try clearing your cart or refreshing the page. Once the page has refreshed, try adding or removing your items again. If you’re still having trouble, you may need to clear your browser’s cache or modify the "cookies" function of your browser (please read "What are cookies?" section below).

You can also call our toll-free number at 1-800-913-6119 or 1-801-214-2997 (then press number 1,) or use our Live Chat program on our Home page for assistance. Our customer service representatives are available round-the-clock to resolve any issues you may encounter online.


What are cookies? How do I enable and delete cookies from my browser?
Cookies are small bits of text generated by a server and sent to the browser to identify a user for a particular session. Cookies are used to maintain user sessions, remember user preferences and maintain items in shopping carts.

The method for setting cookie preferences and deleting cookies differs by browser.

For Mozilla Firefox users, go to Tools and then go to Options. Click the Privacy tab and then you’ll see the cookie preferences. Simply check or uncheck the checkbox if you want to accept or reject cookies from websites. You can also clear or delete your cookies from there.

For Internet Explorer users, go to Tools > Internet Options and select the General tab. You can view, delete, and change the settings for cookies and other temporary internet files in the Browsing History section.

For Safari users, go to Safari > Preferences and then click Security. You can choose the settings for handling cookies in the Accept Cookies section. You can see more information about the cookies stored on your computer by clicking Show Cookies.


What is a Save Quote number? Do I need to enter my name and contact details in order to save the items in my shopping cart?
The Save Quote button allows you to save the price quoted on your orders for future reference. Once you’ve saved your quote, you are given a Save Quote number. The Save Quote number is valid for 48 hours once you have received it.

By entering your Save Quote number (for example: 1088443) in the Retrieve Quote interface, you can retrieve your previous shopping session with the site.

Before getting a Save Quote number, customers are asked to register using their full name, email address and phone number.


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How to ensure I am getting the right part

I cannot seem to find the part I am looking for. Am I searching correctly? (site engine search and category tab.)
If you've searched for a part by using the keyword search box and didn’t find the part you needed, the part may fall under a different search term. Try using other keyword combinations. For example, If you're looking for a tail light cover for a 1987 Pontiac Bonneville, you may try typing "tail light cover," "tail light cover Pontiac Bonneville 1987," "Bonneville 1987 tail light cover," etc.

If your search returns too many results, try narrowing them down by selecting your vehicles’ year, make, and model in the Vehicle Search box.

However, if your search still doesn't return the part you need, try searching for the part by starting with your vehicle. Enter your vehicle's year, make, and model, and you’ll be shown categories of parts available for your vehicle. Use the category and subcategories link to search for the part you need.

If you still don't find the item after using both the site search engine and the category tabs at the upper part of every web page, then the item you're looking for is probably still being cataloged. Auto Parts Warehouse's catalog has one of the most extensive auto parts selections online because we update and add new SKUs to it everyday. So if you don't find the part you're currently looking for, please check back with us; we might have it by then.

You're always welcome to contact us directly and request the availability of the part you need. You can contact a Customer Service Representative using our toll-free number at 1-800-913-6119 or 1-801-214-2997 (then press 1) or via Live Chat.


What is a UNIVERSAL part? How do I make sure it will fit my car?
A universal part is not a direct part, which means that its specifications (measurements, alignments) are not exactly the same as the one your car requires. It will fit any year, make, and model, but you might need to do some modifications to the part in order to make it fit. This applies to non-accessory items like body parts, brake parts, suspension parts, etc.

To make sure that the universal part will fit your car exactly, take note of your car’s specs carefully before making any modifications. Most of our products come with detailed, easy-to-follow instructions to help you make the necessary adjustments correctly.


Does this part come with everything I need? Or do I need to order other parts?
Whether a SKU includes auxiliary accessories depends on the manufacturer. With compressors, for example, some manufacturers include the A/C clutch in their compressor package, while others do not. For example, if you need an A/C compressor and clutch, search for a SKU that includes both. If you don’t find one for your particular make and model, then you will have to buy the component and the auxiliary accessories separately.


What tools do I need to install this part? Can I buy tools from this website?
Customers are encouraged to visit Auto MD, which provides how to guides as well as a list of tools required to complete a specific repair job. If you do not own one of the tools required for the job, our site has a section that includes different tools, which you can find here: http://www.autopartswarehouse.com/category/tools_-and-_garage.html. From this selection, you can locate the specific tools you need for various tasks. But if you’re still unsure as to which tools can be used, you can always contact our Customer Service Representatives for assistance. You can reach them anytime through our toll-free number at 1-800-913-6119 or 1-801-214-2997 (then press 1) or through our Live Chat.


What is a SKU number? How do I know I’m getting the part I need for my vehicle? Why are there different names for the exact same part?
The SKU (Stock Keeping Unit) number, otherwise known as the part number, is an identifier used to specifically tag each product offered in the site. This number is a customer’s ticket to finding the exact item he/she is looking for. For instance, if one keys in TM515020 in the search bar, he/she will land on the page of the Timken Wheel Hub Assembly for the Ford Excursion ‘00-‘05.

There’s one SKU number assigned to each product. Search results that display different names for the same parts occur due to different names used by manufacturers. One manufacturer, for example, may label a product Axle Hub Assembly while another, Wheel Hub Assembly; but both names can actually pertain to the same part.

For further information, please log on to our Live Chat or call 1-800-913-6119 or 1-801-214-2997 (then press 1) where an agent will be readily available to assist you with your queries.


Are your parts pre-painted? What does “Primed” mean?
No. But all of our body/collision parts are coated with a protective treatment to protect the metal from corrosion and rust. There are two different references to a part being primed. Some are treated with a "primer", to protect from rust. A reference to using a primer is not the same as being “primed.” Only if the description of the part says "primed", are the parts ready to be painted with minimal preparation. We do not offer pre-painted body/collision parts as it is not possible to color match without having access to your vehicle. We also have chrome plated items such as bumpers and mirrors. Please consult your body shop for installation and painting needs.


Are your parts new? Do you offer re-conditioned or recycled parts for sale?
We primarily deal with brand new parts. However, we also have some items that are reconditioned, namely, alternators, starters, brake calipers, etc. To help identify these items, we have added a Reconditioned or Remanufactured note to the part description.


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What the Vehicle Identification Number (VIN) can tell me about my vehicle

What is the Vehicle Identification Number (VIN) and how do I find my car’s VIN?
The Vehicle Identification Number (VIN) functions as your car's unique DNA - its unique serial number. VINs are normally located in several locations on a car, but the most common places are:

- Door frame/door post of the front doors (driver or passenger's side)
- Dash near the windshield
- Engine (front)
- Car firewall
- Left-hand inner wheel arch
- Steering wheel/steering column
- Radiator support bracket
- Car's title, registration, guarantee/maintenance book or on the declarations page of your auto insurance policy

To learn more about VINs and how to read them accurately, visit the http://www.vinguard.org/vin.htm website.


What your Vehicle Identification Number (VIN) can tell you about your car. Understanding what each digit represents.
If you have a vehicle identification number (VIN), it is possible to get other information about the vehicle from that number - like the model year. Manufacturers who produce more than 500 vehicles a year must use a standardized 17-digit vehicle identification number.

* Positions 1-3: World manufacturer number
* Position 4: Restraint system type (passenger car only) brake type and GVWR (Gross Vehicle Weight Rating) class (Trucks and Vans only)
* Position 5: Line, series, body type
* Position 8: Engine type
* Position 9: Check digit
* Position 10: Model year
* Position 11: Assembly plant
* Positions 12-17: Production sequence number

What your Vehicle Identification Number (VIN) Can Tell You About Your Car. Finding the model/year.
Find the model year by reading position 10 (this is the eighth character from the right). The following is a chart of model years with the letter or number that indicates the model year.

Typical VIN: 2G1WN52M1S9229747. Model year is S, which represents the year 1995.

A - 1980 M - 1991 2 - 2002
B - 1981 N - 1992 3 - 2003
C - 1982 P - 1993 4 - 2004
D - 1983 R - 1994 5 - 2005
E - 1984 S - 1995 6 - 2006
F - 1985 T - 1996 7 - 2007
G - 1986 V - 1997 8 - 2008
H - 1987 W - 1998 9 - 2009
J - 1988 X - 1999 A - 2010
K - 1989 Y - 2000 B - 2011
L - 1990 1 - 2001 C - 2012

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