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Return Procedure
To return a core or part(s) please Click Here. We need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it. If you do not have your order number, please indicate when your order was purchased and the full name ordered with. All RA numbers are e-mailed in 2-3 business days with a return shipping address and complete shipping instructions. No returns will be accepted without an RA number. If the RA number is not written on the outside of the shipping box, it will be returned to you. All returns must be postage paid; return shipping charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing. Return Policy Within 30 business days of placing your order from Auto Parts Warehouse you may return any core or wrong part(s). No returns will be accepted after 30 business days. All parts must be in their original condition, and cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts. Please Note: Service manuals, CD ROMs, Special-order Products, and Auto Body Parts are not returnable for any reason. Electrical parts are not returnable if plugged in or unsealed for any reason. All returns are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all returns that are not the direct result of our error. Refunds Refunds for returns or cores normally take 30 days to process and credit from the date we receive your return at the warehouse. Once the core or part is received we forward it to the manufacturer for approval. The manufacturer will then approve your return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive"credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If after 30 days, you have still not received a credit please e-mail the returns department shipping@autopartswarehouse.com, for the fastest response. Risk Of Loss: All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title for such items pass to you at the shipping point which is when the carrier accepts the goods for transport. Our Terms and Conditions: You may return products within 30 business days of shipment for a refund or replacement. All returns information is located above. On orders shipped Overnight or 2Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company. Cancellation Policy: All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the Invoice - Payment accepted e-mail. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST – Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment. Terms & Conditions For Sales of Products and Parts 1. All prices are subjected to change without prior notice. 2. We reserve the right to correct typographical and printing errors. 3. We reserve the right to correct prices or calculation errors. 4. We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order. We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise. Warranty CoverageWe provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, and covers the replacement of a defective part/s. The warranty applies only to parts replacement unless a part cannot be obtained in its place. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.
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