Reports about dashboards of certain General Motors (GM) trucks being prone to cracking started circulating in 2014 and have since remained a topic of concern in the car community.
Many disgruntled GM owners have taken their grievances to online forums to make a case for their disappointment.
“My 2011 Sierra had [a] cracked dash,” wrote user tigers84 in a discussion board in TigerDroppings.com. “Everyone I know that had that year model, the dashes were cracked.”
User Yammie250F lamented that her truck had a crack, too, and that “a lot of guys at work with the same truck have it.”
Meanwhile, in a separate forum in GM TruckClub.com, user 2011AR_Avalanche labeled it “a widespread event,” claiming that over 600 customers have the same dash problem.
In the same thread, user Meghan Yer confirmed in an entry dated March 14, 2018 that the issue persists as evidenced in her GMC Yukon XL developing “the dash crack in the corner by the airbag.”
The issue is mostly considered cosmetic; however, people were quick to point out that it is also a safety hazard, citing that a cracked dashboard, particularly one that is damaged around the passenger-side airbag, can yield flying projectiles in the event that an accident triggers the airbag to deploy.
Nevertheless, GM and the National Highway Traffic Safety Administration maintain that this is not a safety concern.
While most people regard the flaw as a factory defect, there are some who attribute it to over-tightening of the bolts. Solutions sought after by owners range from quick surface repairs, which involve sealing the crack, to more extreme methods like trading or selling their trucks.
Filing a vehicle safety complaint via safercar.gov is also an option that can be done by completing a five-step form, which entails providing the truck’s year, make, model, and vehicle identification number (VIN), together with the owner’s email address. Photos or any form of documentation may also be included in the accomplished form.
Affected vehicle models are the Tahoe, Silverado, Avalanche, Suburban, Escalade, Escalade EXT, Sierra, Yukon, and Yukon XL from years 2007-2013.
Clamor online has resulted in a petition that demands to recall the models in question. The petition, started by Chris Simpson in Change.org, has gathered 200 supporters in 2014. Three years after, the number ballooned to 10,563.
According to the petition, GM has yet to give the final word regarding the issue and declined to comment on each complaint. However, reports claim that GM has allegedly offered customers discounts to replace their damaged dashboards.
Auto Parts Warehouse is aware of this issue and the rising concern about these dashboards. We are looking to find a solution affected by this long-standing problem, proving the company’s commitment to all our loyal customers. Stay tuned for more updates coming soon!
Are you a truck owner hounded by this GM cracked dash issue? Do you know of other people who have experienced it too? Sound off in the comments section and let us know.
If you’re looking for a top-quality replacement for your dash cover, you can check APW’s selection here: https://bit.ly/2J4UCrF.